Return Policy

Last updated: October 23, 2026

We want you and your pet to be happy with every order. If something isn't right, here's how we'll make it right.

Return Window

Returns are accepted within 30 days of delivery. Items must be unused and in their original condition and packaging, with proof of purchase (your order number).

How to Start a Return

Email team@themodernpetparent.store with your order number and the reason for your return. We'll reply with return instructions and the return address. Please don't send items back without contacting us first.

Damaged, Defective or Incorrect Items

Contact us within 7 days of delivery with your order number and a photo of the issue. We'll email you a prepaid return label, so return shipping is free for you. Once the item is on its way back to us (tracking shows it has been sent), we'll send a free replacement or issue a full refund, your choice.

Change-of-Mind Returns

For returns that aren't due to damage or our error, the customer covers return shipping. We'll confirm your refund once we receive and inspect the item.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error or a damaged, defective or incorrect item.

Exchanges

Exchanges are handled as a return plus a new order.

Non-Returnable Items

Gift cards, items marked final sale, and opened pet consumables (such as treats or grooming solutions) can't be returned unless they arrived damaged or defective.

Order Cancellations

Orders process quickly, so cancellations are guaranteed only if you contact us within 12 hours of placing your order.

Questions?

Email us anytime at team@themodernpetparent.store. We're happy to help.